Direct Holidays Pricing And Conditions And Content Disclaimer

Low deposit
A low deposit may be available when you book your holiday. If you take advantage of any low deposit offers, please be aware that the balance of the full deposit, currently £150 (£180 for long haul destinations) must be paid 8 weeks after booking. In the event of cancellation the full deposit must be paid.
Tropical Escapes Winter 2011- £125 per person valid until 29th Feb 2012 - full deposit amount £182.50 per person includes ATOL charge.
Tropical Escapes Summer 2012 £125 per person valid until 29th Feb 2012 - full deposit amount £182.50 per person includes ATOL charge. Tropical Escapes Winter 12/13 £125 per person valid until 29th Feb 2012 - full deposit amount £182.50 per person includes ATOL.
Deluxe Winter 11/12 - £125 per person valid until 29th Feb 2012 - full deposit amount £182.50 per person includes ATOL charge.
Deluxe Summer 2012 £125 per person valid until 29th Feb 2012 - full deposit £182.50 per person includes ATOL charge. Deluxe Winter 12/13 - £125 per person valid until 29th Feb 2012 - full deposit amount £182.50 per person includes ATOL charge.
Summer 2012- £75 per person valid until 29th Feb 2012 - full deposit amount £152.50 per person includes ATOL charge.
Winter 11/12 £75 per person valid until 29th Feb 2012 - full deposit amount £152.50 per person includes ATOL charge.
Winter 12/13 £75 per person valid until 29th Feb 2012 - full deposit amount £152.50 per person includes ATOL charge.

Local Charges
At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions or included services/facilities in an all inclusive package, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others. - Property owners may charge guests to use sun loungers / parasols around swimming pools, this is particularly common in Greece and Cyprus. - Daily car parking charge at some hotels/apartments. - Entertainment and activities away from your accommodation. - Highchairs, cots, hotel run Children’s Clubs and meals for infants. - Meals and beverages from certain restaurants and bars at your accommodation. - Certain premium drink brands or à la carte meal options and the use of certain eateries and bars at All-Inclusive hotels. - Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views. - Facilities and equipment such as pool towels, sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.

Free Child Places
Direct Holidays offer 'Free Kids' or 'Free Child Places' in the descriptions of selected holidays on our website. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts).
We will limit the number of places available at these properties and by room type, availability is also usually restricted by date or travel and UK departure airport. Although descriptions may refer to the hotel/apartment having free child places, the actual availability for these is determined by the room type and flight you select and if a place is available you will see the basic cost for the first child on your booking shown at nil cost.
If there are no free child places available when you book, we will show the lowest available first child price for that holiday.Free or discounted child prices are subject to our child price conditions as contained in the 'Holiday Information' section displayed on our website at the point of confirming the booking. There are a limited number of free kids places available at selected properties on selected dates from all UK airports. These places are obviously popular and go quickly, so make sure you book early. Please note that the second child price applicable at the time of booking still applies if the first child has a free place.
A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Please see below for the child price conditions.

Price Match guarantee - We won’t be beaten on price
We guarantee to match the lowest available price on identical and bookable holidays in any other non Thomas Cook Group Tour Operators brochure available at your ABTA Travel Agent (with the exception of special offer brochures). The booking must be for a minimum of two full-fare paying passengers. Holiday price comparisons will be between the total cost for the entire travelling party including flight and accommodation supplements, but excluding insurance premiums. 

In order for accurate comparisons to be made, the holidays must be identical in all respects i.e. the same departure date and airport and the same accommodation (including room type and board basis). Flight timings must be directly comparable as follows: flight departing 04:00 - 12:59hr = slot 1; 13:00 - 18:59hr = slot 2; 19:00 - 03:59hr = slot 3. Holidays including Scheduled Flights, special offers, late availability prices, travel agents’ offers and group booking discounts are excluded from this guarantee which relates to the full brochure price of each holiday. In cases where free children’s holidays are to be included in price comparisons, we would ask you to note the following: If your booking with us includes a free child place but the alternative holiday you have located does not, the appropriate child price applicable on that alternative holiday will be taken into account in the calculation. A flight must be either a day or night flight as appropriate, and for all holiday comparisons we will require proof of availability at the claimed price at the time of booking. All claims need to be made within 14 days of the date your booking is confirmed.


Holiday Prices
Prices are quoted per person and per booking and are based on the number of adults sharing as given in the booking enquiry. Accommodation supplements are determined by the date the accommodation is occupied and not the departure date (unless otherwise stated). All prices shown are correct at the time of enquiry, but we reserve the right to change our prices; prices can go up or down.


When you check our latest holiday price on our website or with your Holiday Advisor, you will be advised of the basic holiday price including any additional costs associated with your choice of flight (such as, the departure point, day and time of flight or seasonality of your flight). The only supplements you are likely to see when you book that relate to your choice of flight will be for extra leg room seats, or other optional services (such as seat selection, internet check-in). If any price shown on this web site is obviously incorrect as a result of a system error (i.e. is so low that any person, acting reasonably, would realise that it cannot be an accurate price), then any booking made based on such price will not be valid and we will be entitled to cancel any such booking and to provide you with a full refund.


Important Information about changes to the way we price our holidays
We have made some changes to our holiday pricing system which has changed how our prices appear on our reservation system, website and confirmation invoices. When you check our latest holiday price on our website or with your Holiday Advisor, you will be advised of the basic holiday price including any additional costs associated with your choice of flight (such as, the departure point, day and time of flight or seasonality of your flight). The only supplements you are likely to see when you book that relate to your choice of flight will be for extra leg room seats, or other optional services (such as seat selection, internet check-in).


What the price includes
- Accommodation - For hotels, the price applies to each of the two adults sharing a room. Apartment, villa and studio prices are based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply.
- Meals – as described in the accommodation description.
- Services of our Overseas Representatives or 24-hour assistance from our UK Duty Office.
- Return Flights – from a selected airport. The price of your holiday will be influenced by your flight selection and date of travel.
- Luggage Allowance - Your hand luggage and hold luggage allowances are independent of each other and cannot be combined together. All our holidays, except “Late” holidays booked within 12 weeks of departure, include a minimum of 20kgs luggage allowance (25kgs for Deluxe Direct & Indulgence bookings) which you can check-in for carriage in the aircraft hold. Infants travelling on Thomas Cook Airlines flights also receive 10kgs hold allowance – please refer to the section titled ‘Carriage of infants’ for more information. When you book you will be offered the opportunity to increase your hold luggage allowance for an additional charge – this will apply to all travellers on your booking. Please note – additional luggage allowance cannot be added once travel tickets have been issued. Excess baggage charges will apply if you exceed your allowance. Hand Allowance: you are permitted to carry onboard a maximum of 5kg hand luggage per person (excluding infants).
- In-flight meals - An in-flight meal is included in the price of your holiday on Thomas Cook airlines. If you make a “Late” holiday booking in-flight meals are not included but can be added at an extra charge at the time of booking. Please note a compulsory charge for an in-flight meal will apply if you book within 4 days of departure. Unless specifically requested and recorded separately on your invoice, a child will receive the same meal as an adult.
- Return Transport between your destination airport and accommodation in resort is included. This will be in the form of a mini bus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators within the Thomas Cook group. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. If you make a “Late” holiday booking within 12 weeks of departure a transfer is not included but can be added at an extra charge at the time of booking. For Indulgence customers the transfer will normally be in the form of a taxi transfer (although exceptions may apply). All guests (including Indulgence guests) will receive car hire instead of a transfer in Florida & Las Vegas.
- Taxes & Charges
- Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. Destinations are categorised into four geographical bands based on distance from London. Each band has two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website – visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change.
- Aviation Fuel Costs known at time of booking (see Extra Charges - before booking)
- Charges for extra security, aircraft insurance, aviation and other associated costs.
- ATOL Protection Contribution (APC) – the price of your holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.
- Deluxe Direct bookings also include a complimentary drink (all on Thomas Cook flights only). A headset is also included on flights over 7 hours. Indulgence bookings include the same benefits as Deluxe Direct bookings plus pre-bookable seats, taxi transfers (car hire included in Florida and Las Vegas) and fruit in the room on arrival.
And what's extra
- Holiday Insurance - you MUST be insured.
- Meal supplements - where applicable are in the accommodation descriptions and price panels.