We use the personal information that we collect to identify your personal preferences and match your needs with relevant products and services, and assist in processing any bookings that you make through this website.
We may also monitor and/or record your telephone conversations with us for security purposes and to ensure consistent customer service levels (including for staff training purposes).
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, home address, e-mail address, credit card number and any special needs/disabilities/dietary/religious requirements or any medical information etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.)
Your data controller is: Thomas Cook Group trading as Direct Holidays.
You are entitled to a copy of your information held by us. If you would like to see this please contact the data controller named above. We may make a small charge for providing this to you.
We will hold your information, where collected by us, and may use it to inform you in the future of offers by us, including offers relating to financial services and to send you brochures. We may also provide, rent or sell your details to selected third parties for similar purposes.
Your Personal Profile
We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic. We use information collected to recommend holidays and other products/services that may be of interest to you. The Group may also use the information to help develop the design and layout of the site to ensure that it is as useful and enjoyable as possible.
We may use the information you provide us with to inform you of suggestions for your next holiday or any other promotions and special offers that may be of interest.
By registering with us you agree to the use and disclosure of information by the Group as described.
How to withdraw your consent
If you would rather we do not use your personal data for the purposes stated above or for any form of promotional contact, please indicate by ensuring that the tick box to opt in to our email newsletters remains unticked. This tick box is shown on the email registration page or the passenger details page in the booking process.
Please bear in mind that you will be opting out of receiving any information from Direct Holidays. If you believe that we are storing details relating to you and that these are incorrect please contact the data controller named above.
How do we protect your information?
When you provide us with your credit card details or order services from us, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us.
We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access, the Internet is not a secure environment. We can not guarantee that the information will be secure during transmission to our web server.
It is your responsibility to keep your passwords confidential and use the security devices offered. Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy due to your failure either to keep your passwords secret or to use the other security devices correctly. Nor are we responsible for breaches of security arising out of intentional and/or unauthorised attempts to access the site, for example, by computer hackers.
We are not responsible and will not be able to protect your privacy if you disclose personal information by emailing Direct Holidays or a third party from this website. Please be careful when disclosing personal information in this way. Emails sent to us may be used for testimonial purposes on this Site but will be withdrawn if requested.
Already found a deal? Enter your quote reference here and go straight to your ideal holiday