Legal Terms

Access to any information on this Web Site is conditional on your acceptance of the Website Conditions. All bookings and purchases are subject to availability and e-mail (or written) confirmation by the relevant principal. Booking conditions apply to individual travel arrangements and products and must be read in addition to these terms and conditions. Booking conditions can be found in the individual travel and product descriptions. Thomas Cook Retail Ltd reserves the right to change or update the Website Conditions from time to time without prior notice to Users. The current version of the Website Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Website Conditions shall constitute your acceptance of such changes. 


At Thomas Cook Retail Ltd we take security very seriously. We have implemented a bank approved encryption system to protect your transactions with us. Any personal details entered including credit card payments will automatically be encrypted using VeriSign Secure Socket Layer (SSL). You will see a padlock symbol at the bottom of your screen to confirm this so you can make your purchase online with complete confidence. You can rest assured that with Thomas Cook we take all aspects of your travel seriously - in fact, we'll help you feel secure throughout your travel experience. 

Company Information and Direct Holidays are trading names of Thomas Cook Retail Ltd and act as an agent for licensed tour operators.
Our registered company name, company number and registered office address are as follows: 
Thomas Cook Retail Ltd Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ Company Registration Number : 00102630 England ABTA Registration Number : J9375 

ABTA - The Travel Association.  

Thomas Cook Retail Ltd is a member of ABTA with membership number J9375. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at their website ABTA  We act as agent for both ABTA members and non-ABTA members. Please note that some travel companies / suppliers on our website are not ABTA members, such as those providing holiday 'Extras'. Please check the travel providers booking conditions for details of any applicable ABTA membership information and ABTA number. 

Air Travellers Advice 

Find out what financial protection is available in the rare event of an airline or travel company going bust. Your level of protection will vary depending on whether you’ve booked a package holiday or made your own arrangements. Visit